How does the free trial work?

The Premium plan includes a 7-day free trial with full access to all Premium features. A credit card is required but only charged after the trial ends - cancel anytime before that.

Can I import my existing inventory data?

CSV and Excel import is on our roadmap - not available yet. For now, you can add items manually or use the eBay product lookup to pull in product data automatically by barcode or keyword.

Can I cancel anytime?

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees.

What API integrations are available?

Premium and Business plans currently include eBay product lookup - search for items by barcode or keyword and import product data directly into your inventory. More integrations are planned for the future.

Withdrawal Policy

Last updated: August 2026

This notice applies to all paid subscriptions purchased through ShelfBase (app.shelfbase.de). Payments are processed by our billing partner Paddle (Paddle.com Market Limited), who acts as the Merchant of Record.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us Kimmel & Lingmann GbR Lambertstraße 36 36251 Bad Hersfeld Germany Email: contact@shelfbase.de by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. The simplest way is the withdrawal function inside ShelfBase: Billing → “Withdraw from contract”. We confirm receipt of your declaration there without delay by email, stating the date and time. You may use the model withdrawal form below, though it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal. We will use the same means of payment you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. If you requested that the service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you informed us of your withdrawal, in comparison with the full coverage of the contract (§ 357a para. 2 BGB).

Early Commencement of the Service

When taking out a paid subscription, you expressly confirm via a checkbox during checkout that we should begin providing the service before the withdrawal period ends, and that you are aware that your right of withdrawal expires once the contract has been fully performed and that you owe reasonable compensation until then. No paid order can be completed without this confirmation. Your consent is recorded together with its timestamp and the version of this notice shown to you. Your right of withdrawal expires early where we have fully performed the service and only began performing after you gave that confirmation (§ 356 para. 4 BGB). For an ongoing subscription this is regularly not the case before the end of the booked term.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.) To: Kimmel & Lingmann GbR Lambertstraße 36 36251 Bad Hersfeld Germany Email: contact@shelfbase.de I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service: ShelfBase subscription - Ordered on (*) / received on (*): ______________ - Name of consumer(s): ______________ - Address of consumer(s): ______________ - Registered email address: ______________ - Signature of consumer(s) (only if this form is notified on paper): ______________ - Date: ______________ (*) Delete as appropriate.

Cancelling Is Not Withdrawing

Cancelling your subscription stops future charges but does not entitle you to a refund for the current billing period. Your access continues until the end of the paid term. The same applies to annual subscriptions.

Payments Handled by Paddle

All payments are processed by Paddle.com Market Limited as the Merchant of Record. Paddle is legally the seller of your subscription. For payment issues or chargebacks, please contact us first at contact@shelfbase.de.

Contact

For all withdrawal or refund enquiries: Kimmel & Lingmann GbR Lambertstraße 36 36251 Bad Hersfeld Germany Email: contact@shelfbase.de We usually respond within 2 business days.